Natural Language Processing
NLP (Natural Language Processing) is a field within AI that deals with the interaction between computers and language: a computer's ability to understand and process spoken and written language. With the arrival of Large Language Models (LLMs), NLP has become one of the most powerful and accessible AI technologies for businesses: enormous amounts of text can now be understood, summarised, searched and acted upon automatically.
We build NLP solutions that connect language models securely to your own data and systems, always with GDPR compliance and information security as a foundation, and often in combination with Machine Learning and Advanced Analytics.
Examples of use
Conversational data access
Instead of navigating long lists of filters and dashboards, users can simply ask questions in plain language, such as "How has trust among senior professionals in the energy sector changed over the past quarter?", and get summaries, comparisons or charts back. We built exactly this for Caliber's stakeholder intelligence platform.
LLM-powered sales insights
By combining CRM data with LLM technology, sales teams can get precise, up-to-date summaries of customers and prospects delivered on demand, as we did for EKTOS with an Azure OpenAI-based API solution.
Chatbots and assistants
GDPR-safe chatbots can answer questions from customers or employees based on your own documentation and knowledge bases, reducing response times and freeing up specialists for the complex cases.
Document analysis and summarisation
Contracts, reports, tickets, emails and questionnaire answers can be automatically classified, summarised and routed, turning unstructured text into structured, actionable information.
Search and knowledge retrieval
With techniques such as RAG (Retrieval-Augmented Generation), an organisation's collected knowledge becomes searchable in natural language, with answers grounded in your own verified content rather than the open internet.
Text clustering and topic discovery
NLP algorithms can automatically cluster large amounts of text to identify patterns and topics, for example in customer reviews or survey responses, providing a better point of departure for understanding a problem.
Curious what this could look like in your business? Call +45 40 60 10 19 and talk directly with our CEO or sales team – or leave a message and we will call you back.
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