Transforming ordering
with AI and IoT

How Bentax and Ambolt AI are transforming the ordering process

Bentax, a leading provider of coffee solutions, has undergone a comprehensive digital transformation in recent years. With the implementation of a new ERP system, CRM software, an updated webshop, and other digital tools, Bentax now has the opportunity to utilise data in entirely new ways to enhance the customer experience and optimise internal processes. To realise this potential, Bentax has partnered with Ambolt AI.

Ambolt contributes as a sparring partner and technical expert, helping to develop advanced algorithms and IT infrastructure that can transform Bentax's ordering and inventory management processes.

Background and project goals

Bentax's digital modernisation enables the company to work with data across various systems, thereby creating new business opportunities. The goal of the project is to improve customers' ordering flow and delivery reliability, while also reducing environmental impact through more accurate demand forecasting.

With the help of data analysis and advanced AI architecture, Bentax and Ambolt AI are developing a solution that can automatically predict and optimise reorders, ensure a more sustainable supply chain, and provide customers with a seamless experience.

Roles and responsibilities

• Bentax: responsible for making data available and contributing to data collection from various systems, while acting as the business partner ensuring the solution fits the company's needs and future objectives.
• MDommerby: project manager, responsible for progress, business goals, and developing a business model that can potentially be brought to market.
• Ambolt AI: technical advisor, responsible for developing the necessary algorithms and IT architecture, ensuring the solution is technically sound and structured to maximise efficiency.

Challenges and motivation

Bentax faces the challenge of harnessing large volumes of data from their new digital systems and extracting maximum value from them. With data from ERP and CRM systems, the updated webshop, and IoT-equipped coffee machines, the ambition is to integrate data from customers' financial flows with Bentax's solutions. This enables accurate predictions of customers' future needs, reduces waste, and improves inventory management.

One of the project's main focus areas is the combination of historical data with real-time data from IoT devices, allowing Bentax to predict and suggest orders in appropriate quantities at the right times. The project also places strong emphasis on sustainability, where automated reordering helps reduce environmental impact by minimising overconsumption and optimising logistics.

Project description

The project develops an algorithm that optimises ordering processes through accurate forecasting and automated reordering, supporting both efficient inventory management and improved customer service. The core components:

• Data collection: analysis of historical and real-time data, including machine type, coffee type, and number of brewed cups.
• Data storage: a scalable and secure infrastructure for storing and managing the collected data.
• Algorithm development: design and implementation of a precise algorithm capable of predicting and suggesting order quantities and timings.
• Prediction: a model that adjusts reorder parameters based on each customer's individual needs and consumption patterns.

To validate the solution, a proof of concept is conducted with a selected group of customers representing different consumption patterns and needs.

Phased approach

• Phase 1: the system relies on historical and customer data to establish a baseline for predictions.
• Phase 2: integration of IoT data from coffee machines enables real-time consumption analysis and improves prediction accuracy.
• Phase 3: neural networks combine historical and real-time data, further enhancing predictions and personalising the ordering experience.

Expected results

• A smoother and more efficient ordering process
• Improved delivery accuracy, reducing both surplus and shortages
• Optimised inventory management and production planning
• Increased customer satisfaction through reliable and timely deliveries
• Reduced environmental impact through fewer unnecessary deliveries and optimised logistics

The collaboration with Ambolt AI has been both rewarding and educational. We began by clarifying the project scope: defining the algorithm requirements, mapping the processes it needed to support, and ensuring access to the necessary data. This initial phase required time and careful planning but laid a strong foundation for the development that followed.

— Tanja Lindberg Frederiksen, Digital Manager, Bentax

Future opportunities

Ambolt AI and Bentax have a long-term plan to expand the solution with additional features, such as alerts for abnormal patterns, targeted offers based on existing customer data, and recommendations for environmentally friendly products. The goal is a solution that not only improves the ordering process but also supports sustainable business practices.

Conclusion

This project demonstrates how the collaboration between Bentax and Ambolt AI creates tangible benefits through digital innovation. Together, we are shaping a future where data and technology are used to improve workflows, enhance customer experiences, and reduce environmental impact.

Curious what this could look like in your business? Call +45 40 60 10 19 and talk directly with our CEO or sales team – or leave a message and we will call you back.